In the result of the studies, 90.2% of appeals, received in written form, were solved in favour of the consumers. The consumers received 489.7 million soums of compensations in the result of re-calculations for un-rendered and low quality services.

Corresponding measures were adopted on 62.3% from total calls, received at hotline, and consumers received 105.1 million. The committee specialists gave corresponding explanations to 37.7% appeals.