The local administration allocated two-storeyed building, which was repaired with assistance of sponsors. The building equipped with everything required for serving clients. Computers connected to LAN and Internet.

“One-stop-shop” is a term meaning a delivery of wide range of public services to the population and businesses in one place.

For example, the current procedure for request to public services requires citizens to visit each governmental organization separately for obtaining necessary certificates, licenses, accreditation and other documents.

On the other hand, the OSS system allows the applicants to submit available documents at hand and receive necessary final documents at the same place. The procedure of validating and proceeding the documents within and between the involved public organizations will be carried out by the OSS independently.

The first OSS has been created in the Sergeli district of Tashkent city on 29 June 2009. The OSS was created on the basis of tripartite agreement, signed between Communication and Information Agency of Uzbekistan (UzACI), Khokimiyat of Sergeli district of Tashkent, as well as the United Nations Development Programme in Uzbekistan.

Currently, the OSS has 14 departments for provision of total 44 types of public services in an interactive way. The services of OSS are divided into such spheres as social protection, public health, public education, culture and sports, housing and utilities, healthcare, land and property management and registration of business entities.

Taking into account the advantages and successful operation of OSS in Sergeli district, the government of Uzbekistan has suggested (as per Resolution #08-8-14 dated 16.02.2011) ministries, other governmental bodies and local public organizations to establish OSS in all regions of the country by the end of this year.