Main goal of the training was to introduce modern methods of customer service and client relationships, negotiation tools and enhance other related skills and practical competencies of CCI staff required in providing services to small and private businesses.

During this three-day training, employees of the Chamber of Commerce and Industry and experts held sessions on marketing tools and business planning skills required in business advisory and consulting. Participants got acquainted with new accounting software «UZTO» developed by CCI in collaboration with IT company «NetDec». The program included trainings on customer service in such areas as accounting, legal support of clients and insurance services.

This event is part of the initiatives to support CCI in creation of the Business Facilitation Centers in pilot regions. Organizers hope that the training will enhance the efficiency of the Business Facilitation Centers in the area of customer service and improve customer relationship.