The OSS represents a new approach to the delivery of public services, which allows for the reduction in the number of procedural steps involved in this process by changing the way the services are offered. OSS will offer a number of administrative services through a single service center or “one window” where all kinds of services are offered to the citizens as close as possible to where they live. This will help population to save time on receiving licenses, accreditation, certificates and others.

In the result of the project implementation, the OSS will receive inquiries of the citizens, and independently interact with various state bodies and afterwards issue ready documents to the citizens. The bank department will be located at the OSS building to accept state duties, various payments for state services and other payments.

The Uzbek Agency for Communication and Information (UzACI), Sergili district administration and UNDP’s project “Assisting the Government of Uzbekistan in the formulation and implementation of ICT for development policy” (ICTP) participated at the OSS creation.

The OSS will employ universal specialists, representing various district services, including utilities services, healthcare department, entrepreneurs registration department and others. The specialists underwent special trainings to strengthen their ICT, business communication, gender sensitive and others.

Although OSS have been already implemented in some countries of the world, yet there is no way to replicate exactly the same model; therefore specific approach will be developed given the circumstances in Uzbekistan.

Memorandum of Understanding on establishing One-Stop-Shop in the Sergeli district was signed on 25 June between United Nations Development Programme (UNDP), Communication and Information Agency of Uzbekistan (UzACI) and Khokimiyat of the Sergeli district of the Tashkent city.